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Department Manager - Sawgrass

Department Manager
To drive sales in your department while delivering an exceptional store environment, colleague and customer experience. Collaborate with the management team to support the daily operation of the store. Develop and motivate a high performing and engaged team.

FLSA Classification: Exempt

Reports to: Assistant Store Manager / Store Manager

This role will:
• Coach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximize sales

Key Responsibilities:


• Work with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating)
• Deliver the colleague experience by motivating and engaging your team with a focus on the colleague experience, wellbeing and recognition
• Provide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience
• Assist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies
• Collaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters and performance management
• Carry out performance management activities with your team, including absence management
• Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
• Support a culture of continuous learning and development with your team
• Leverage the performance and potential of your team by identifying and improving talent with regular feedback

Sales & Customer Experience

• Use all available data to gain full knowledge of your department’s performance to drive sales and meet targets
• Manage stock file accuracy in your allocated department by using all available information
• Drive product improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
• Regularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis
• Support and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets
• Carry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engaged
• Support colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales
• Deliver the customer experience according to Primark standards, including managing customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management

Operations / Cost Control

• Review your team’s inventory orders before they are placed for the department, optimize stock levels to maximize sales and minimize stock loss, through effective use of the Stock Replenishment System (PSR)
• Manage all pricing in line with the Primark Pricing Principles guide, e.g. monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS signage displayed
• Responsible for the effective layout of your departmental stockroom and maintaining stockroom standards
• Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs
• Collaborate with the store management team to support the Store Manager with the daily running of the store (and deputize when required)
• Demonstrate robust knowledge of ‘The Way We Work’ manual and its application in store
• Responsible for managing controllable costs (e.g. minimizing the probability of soiled & damaged goods) and continuously seek opportunities for cost savings
• Support the daily running of the store by adhering to all Primark’s policies and procedures
• Undertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work. Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environment

Skills & Experience

• A role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service
• Resilient with a proven ability to lead a team and confident in giving constructive feedback to others
• Commercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales
• Good planning and organizational skills, prioritizing and working within agreed timescales
• Ability to effectively manage difficult situations and have good problem-solving skills
• Demonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environment
• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
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  • Retail Management, Sunrise, Florida, United StatesRemove