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Team Manager-Sawgrass

Team Manager
To drive sales in your department while delivering a great customer experience and store environment.Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.

Reports to: Department Manager / Assistant Store Manager

This role will:
  • Motivate and direct your team to provide exceptional store environment and customer experience while optimising sales.

Key Responsibilities:

Sales & Customer Experience
  • Drive sales and meet targets for your section/department using all available data
  • Manage stock file accuracy in your allocated section/department by using all available information
  • Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
  • Responsible for commercial planning, period layout plans and planograms for your section/department
  • Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
  • Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
  • Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
  • Use discretion to assign/reassign Retail Assistants to Tills, Fitting Rooms and other customer touch points, as needed to deliver our customer promise
  • Manage customer complaints and questions in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management

  • Manage and coach Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience
  • Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating)
  • Provide ‘in the moment’ coaching and training on the way of working with ongoing observation and feedback
  • Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies
  • Support with Employee Relations queries with a view to resolving issues at the lowest possible level
  • Perform performance management activities with Retail Assistants, including absence management
  • Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
  • Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
  • Leverage the performance and potential of your team by identifying and improving talent with regular feedback
  • Manage UKG effectively by responding to requests for time off within timeslines and activating system delegation to other managers in your absence

Operations / Cost Control
  • Oversee gap ordering and review orders before they are placed for your section/department
  • Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR)
  • Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
  • Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
  • Support the daily running of the store by adhering to all Primark’s policies and procedures

Skills & Experience
  • Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
  • Good commercial awareness and understanding of local trading patterns
  • Ability to guide and support a team to achieve results

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  • Retail Management, Sunrise, Florida, United StatesRemove