HR Generalist

Role: HR Generalist - La Plaza

Reports to:Area P&C Business Partner

This is a generalist role, accountable for day-to day People & Culture (P&C) activity and providing advice on the people agenda, process and best practice to the Store Manager(s) and Retail Management team with particular focus on:

Recruitment

• Support the Retail Management team to recruit hourly vacancies
• Carry out the pre-interview recruitment activity required for non-management roles including uploading/advertising roles, screening, interview coordination, etc
• Work with Retail Management team to complete the relevant right to work checks and documentation retention steps
• Manage ATS: role creation, candidate response and onboarding steps
• Liaise with third party contacts as required
• Participate in seasonal recruitment

Onboarding and Induction

• Oversee the onboarding process including contract/offer preparation and payroll/systems set up
• Support the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear for new starters
• Participate in the delivery of the Primark Induction/Welcome event for new starters in partnership with the Retail Management team

Resource Planning

• Monitor ongoing set up and maintenance of people data in the resource planning tool
• Ensure all rotas and schedules are communicated to colleaguesand holiday requests are compliant
• Partnering with the Retail Management to review absences

Payroll

• Support the team to set up new starters & remove leavers on the payroll system and work with third party payroll provider
• Coordinate the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant parties
• Ensure the T&A/payroll system is updated with relevant absence information and documentation is processed
• Oversee and manage payroll adjustments/changes
• Act as point of contact for Colleague queries

Training & Development

• Support and track the delivery of core learning programs via learning platforms
• Capture training and development needs and discuss possible solutions with P&C Business Partner and Store Manager
• Maintenance of mandatory learning activity records e.g. first aid, data protection

Engagement

• Organise events and activities that drive engagement, wellbeing and a positive Primark culture
• Drive engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddles
• Coordinate and co-facilitate the listening group meetings and support the Store Manager in preparing for and responding to colleagues
• Support store recognition activities, including nominations and Store Manager review
• Encourage participation in engagement surveys and monitor completion rates
• Support and advise Retail Management on colleague conversations regarding health or well-being issues

Performance Management

• Monitor completion of the mid-year and end of year review process
• Provide advice and support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedback
• Support and advise the Retail Management team in the performance review process
• Prepare documentation/written correspondence for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs), providing advice on process as required

Talent & Succession

• Coach and develop Store Manager capability in the talent review process for their Retail Management team
• Share feedback and creating action plans with the Store Manager on Retail Assistant talent/potential
• Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for management roles

Colleague Relations

• Responsible for the governance of regulatory, legal and compliance requirements in-store
• Oversee the maintenance of colleague records (paper & electronic) in accordance with country regulations
• Provide core employment law advice in-store, elevating complex issues where appropriate
• Coach, advise and support Retail Management as a first point of contact on ER/CRmatters, absence and return to work process
• Provide guidance to Retail Management in conducting disciplinary and grievance investigations as required
• Liaise with the ER/CR team as required to resolve complex cases
• Oversee the preparation of documentation required for ER/CR investigation and outcomes
• Provide advice and support to colleagues on P&C policies and procedures
• Ensure ER/CR case reporting and tracking requirements are adhered to

Reporting

• Oversee the maintenance and accuracy of people data that informs our systems, reports and analysis on people measures and KPIs
• Support with completion of various reporting
• Review data from colleague exit interviews
• Monitor compliance reports
• Participate in store audits

Business Alignment & Change

• Support the Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store
• Partner effectively with the Central P&C team to support store implementation of global ways of working, policy and practice

Commercial and Business Impact

• Develop an understanding of commercial performance and customer experience
• Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business

Teamwork

• Responsible for the day-to-day line management of the P&C Administrators in store, prioritizing workload, coaching and developing on administration tasks and giving feedback
• Builds trust and credibility across the function collaborating and operating with confidentiality and diplomacy
• Promotes a culture of inclusion, optimism, enthusiasm and mutual support

Customer Experience

• Uses insights and data to influence store decisions
• Seeks to develop retail knowledge and awareness of P&C practices and developments within the sector
• High levels of trust, collaboration, confidentiality and diplomacy with all colleagues

Requirements

• HR experience 2+ years at HR Generalist/ Operational experience
• Professional HR qualification desirable
• Experience in coaching & influencing
• Excellent organization skills, with the ability to prioritize/flex in a fast-paced environment

• Strong communication skills (written and verbal)
• Good working knowledge of employment legislation
• Analytical/problem-solving skills and an interest in developing commercial acumen
• Delivery/facilitation skills
• Experience in Talent, Performance and Change Management
• Retail experience or other customer facing sectors with high colleague headcount

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.